ORDERING AND DELIVERIES

ONLINE

We encourage customers to use our dedicated online ordering platform. Key benefits are listed below.

Management controls, switching to better value alternatives.
Favourite product lists.
Online and automated reporting.
Budget / cost centre management.
Real time stock availability.
Detailed product data, videos and COSH sheets.
Order history and so much more!

But if you prefer to speak to someone you can always call the office and our friendly helpful staff will be happy to help!

DELIVERY

There is no minimum order value, and delivery is free of charge on the majority of orders over £49.99, notable exceptions are furniture and larger items / bulkier deliveries. If your order will incur additional delivery or installation charges, we will discuss this with you at point of order.

Delivery is nationwide covering 99% of UK locations. We stock 25,000 standard products, most of which are guaranteed next-day delivery as long as orders are placed before 5.30pm.

If the goods are urgent please contact us for details on our premium delivery services.

Please note that delivery of Furniture, and / or other items deemed to be in this category would vary per order. Furniture can be delivered, built and installed.

Requests for Proof of deliveries should be made via email to info@suppliesweb.com or logged as a query, no later than 3 months after the date of the invoice.

All deliveries must be signed for, please retain the despatch note or paperwork for your records.

Risk and Liability

Risk of loss and of damage to products passes to you on the date of first attempted delivery by us.

Substitute products

We reserve the right to substitute goods on your order with items of an equivalent type e.g. Blue lever arch file for a green one.

If you do not wish to accept the substituted item you must return it within 2 days of receipt.

Back orders

Goods that are on back order will be delivered as soon as they are available, this will be at no further charge.

Bulk deliveries

If you require a large quantity of an item delivered please contact us directly to discuss delivery method and costs.

ORDERING AND DELIVERIES

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